| DELIVERY & OTHER CHARGES |
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All shipping charges are based on package weight, dimension, handling fees, and delivery location.
All orders are processed within 1 business day. Orders placed before 10am Pacific time are shipped the same day. Orders placed after 10am on a Friday will be shipped the following Monday. All shipping methods are calculated in business days. Weekend delivery is not available. Shipping within the United States and Canada are made by UPS ground services, unless otherwise specified. A signature is required to receive all shipments! Please allow for
8 to 10 business days for delivery on regular ground shipping. Should there be any delays, we will contact you with an expected delivery date.
RCIUS.COM is obligated to charge a 8.25% California sales tax on all items that are delivered to a California address.
RCIUS.COM DOES NOT GUARANTEE DELIVERY OF ANY INTERNATIONAL SHIPMENTS AND WILL NOT BE RESPONSIBLE FOR ANY ITEMS NOT CLEARING CUSTOMS OUTSIDE OF THE UNITED STATES.
| RETURN POLICY |
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We want your experience to be a pleasurable one and to ensure this we outline our return policy as follows:
We do NOT offer refunds. Please, be certain of your selections. We will gladly replace any defective product WITH THE SAME PRODUCT. Simply place the defective item in its' shipping container (or any suitable cardboard box) with an explanation of the defect and mail it to:
Royal Crown Imports, Inc.
ATTN: Return Dept.
3049 Bandini Blvd.
Los Angeles, CA 90023
| Canceled Orders |
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Orders received before 10:00 AM PST are processed and shipped the same day. All orders canceled after being shipped are subject to full shipping charges and a 20% restocking fee. If you wish to cancel an order please contact our customer service department toll free at (323)266-4600 8:30am to 6pm Pacific time.
| ONLINE SECURITY |
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Our Online Order Form(s) operate on a Secure Server. This server utilizes both RSA and SSL security features. If you have a secure browser like Netscape 2.0, AOL 3.0 or MS Internet Explorer 3.0 or higher, you can safely enter your credit card information online. All of these Web browsers are available FREE over the Internet.
| CONTACT US |
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We pride ourselves in providing the highest quality products and service to our customers. If for any reason you are unhappy with our products or service, please contact us.
